Missed calls during sessions rarely come back.
You're with a client, the phone rings. You let it go to voicemail, but they don't leave a message.
LOLA CAPTURES MISSED DEMAND
FOR SOLO PRACTICES
A silent receptionistStarts with Lola
Lola answers calls, captures enquiries, and helps turn appointment requests into calendar-ready bookings — so you can stay focused on the person in front of you.
MISSED DEMAND
Every missed call is invisible revenue lost.
When you are in a session, you cannot always answer. By the time you call back, the client may have booked elsewhere, sent another WhatsApp, or disappeared completely.
WhatsApp enquiries get answered hours too late.
You see the enquiry hours later. By the time you reply with availability, they've booked elsewhere.
LOLA RESPONDS BEFORE CLIENTS DRIFT
Appointment requests scatter across every channel.
Requests sit across voicemail, WhatsApp, and email, forcing you to spend your evening doing admin.
LOLA CENTRALISES BOOKING REQUESTS
KEEP YOUR FOCUS
When the phone rings, your whole day shifts.
When you work one-to-one, every interruption costs more than a minute. It breaks rhythm, delays the person in front of you, and pushes admin into the evening.
Lola answers naturally, captures what the caller needs, and keeps enquiries moving — so your working day stays protected.
HOW LOLA HANDLES THE CALL
From ringing phone to calendar-ready booking.
Lola catches the enquiry, understands the request, checks the details, and prepares the next step while you stay with your client.
1
Client calls while you are with someone
You're mid-session. You can't reach the phone. Instead of ringing out to voicemail, the call routes to your concierge.
Incoming enquiry
NowPractitioner
In session with client
Lola
Ready to answer and route
2
Lola answers naturally and understands the request
Lola greets the client by your practice name, asks how she can help, and handles the conversation smoothly in natural language.
Hi, I'd like to book a session this week.
Of course, I can help with that. Are you looking for a specific day?
3
Lola captures details and checks availability
She takes their name, contact details, requested service, and preferred times. If connected to your calendar, she checks what slots are actually open.
Checking Availability...
RequestedThursday afternoon
ServiceFollow-up consult
Thu 14:00Thu 15:30
4
You receive a clean summary or booking
Depending on your setup, the slot is either held in your calendar or sent to you as a neat summary to approve between sessions.
New Booking Prepared
Sarah Jenkins
082 123 4567
Thursday at 15:30
1
Client calls while you are with someone
You're mid-session. You can't reach the phone. Instead of ringing out to voicemail, the call routes to your concierge.
2
Lola answers naturally and understands the request
Lola greets the client by your practice name, asks how she can help, and handles the conversation smoothly in natural language.
3
Lola captures details and checks availability
She takes their name, contact details, requested service, and preferred times. If connected to your calendar, she checks what slots are actually open.
4
You receive a clean summary or booking
Depending on your setup, the slot is either held in your calendar or sent to you as a neat summary to approve between sessions.
Incoming enquiry
NowPractitioner
In session with client
Lola
Ready to answer and route
THE REAL COST
You chose this work to be present with people.
Not to manage a phone.
BOOKING SETUP
Use Lola with a simple booking system or your Google Calendar.
For solo practices, Lola can run from a lightweight Hey Lola booking system and connect to Google Calendar where needed. You keep a familiar diary view, while Lola captures enquiries, checks availability, and prepares bookings in the background.
- Simple Hey Lola booking system included
- Optional read/write Google Calendar connection
- Availability stays visible and easier to manage
- Booking requests are captured with the right client details
- Clear summaries keep you in control before and after sessions
Thursday, 14th
Hey LolaGoogle Calendar
13:00
Deep Tissue Massage
Mark D.
14:00
Initial Consult
Emma W.
15:00
16:00
Requested: Follow-up
Sarah Jenkins
WHO LOLA HELPS
Built for people whose work happens in the room, not behind a desk.
Sports Massage
The Pain
Hands-on sessions mean missed calls.
Lola helps with
Lola answers while you treat.
Biokinetics
The Pain
Active rehab leaves no time for admin.
Lola helps with
Lola handles the diary flow.
Occupational Therapy
The Pain
Focused assessments interrupted by rings.
Lola helps with
Lola captures the detailed enquiry.
Physiotherapy
The Pain
Late cancellations leave empty gaps.
Lola helps with
Lola refills slots automatically.
Wellness Practices
The Pain
Calm environments broken by ringing phones.
Lola helps with
Lola acts as a silent receptionist.
Independent Consultants
The Pain
Scattered bookings across channels.
Lola helps with
Lola centralises appointment requests.
COMMON CALLS
The calls that normally interrupt your day.
New appointment enquiries
Example Call
"Hi, I'd like to book a session — do you have anything this week?"
Rescheduling requests
Example Call
"Can I move my appointment to Friday instead?"
Cancellations
Example Call
"I need to cancel tomorrow — something came up."
Pricing and location questions
Example Call
"How much is a 45-minute session, and where are you based?"
Opening hours
Example Call
"Are you available on Saturday mornings?"
Waitlist requests
Example Call
"Do you have a cancellation list? I'd love an earlier slot."
After-hours calls
Example Call
"I know it's late, but I wanted to check if you had any openings."
Missed-call follow-ups
Example Call
"I called earlier — I'm looking to book an initial assessment."
Imagine Lola filled just a few empty slots each week.
Cancellations, missed calls and unanswered enquiries all leave gaps in the diary. Lola helps capture booking intent when it appears - so more of those gaps can become paid appointments.
Value Driver
Fewer empty slots
Turn more enquiries into booked appointments.
Value Driver
Cancellation recovery
Help refill gaps when clients cancel or move.
Value Driver
Less chasing
Lola captures the request while you stay focused.
Value Driver
After-hours capture
Catch booking intent even when you are closed.
Filled slots calculator
What could those filled slots be worth?
3
R 800
46
Potential annual revenue
R 0
Based on filling 3 otherwise empty slots per week.
3 x R 800 x 46 weeks
PRICING
Simple pricing for solo practices.
Scoped to how busy you are and how connected you want Lola to be.
Most common starting point
Solo
For practices starting out with voice booking and basic availability capture.
- Dedicated Lola number for your practice
- Natural language call handling 24/7
- Booking intent captured and summarised
- WhatsApp and call-ready
- Summary delivered between sessions
Recommended
Connected
For practices ready to link Lola to their Google Calendar and streamline the full booking flow.
- Everything in Solo
- Google Calendar read/write integration
- Live availability checking during calls
- Slot held or booking prepared automatically
- After-hours capture with morning queue
- Waitlist handling
Advanced
Pro
For higher-volume practices and those who want full operational visibility.
- Everything in Connected
- Full call transcripts and outcome log
- Cancellation and slot-refill logic
- Waitlist auto-callback
- Custom routing rules
- Operational reporting
NEXT MISSED CALL
Let Lola catch the next missed call.
Tell us what kind of practice you run and we’ll show you the most relevant Lola flow.